Open Now: Contact Tracer Position with the Public Health – Seattle and King County Department

Wednesday October 28, 2020

Contact Tracer Position with the Public Health – Seattle and King County Department

The National Peace Corps Association (NPCA) is currently looking for an RPCV to join the COVID-19 contact tracers with the King County Public Health Department.
There is another position available on the team and are looking to recruit one more member to the team.
Positions are paid, full time, and home-based. A minimum of 23 to 40 hours per week and a 6-month commitment are required. Positions are paid and include benefits. All candidates must be residents of Washington State, but King County residency is not required. Successful applicants must attend an in-person skills assessment and technical orientation in Seattle. Training and equipment will be provided. Employment will be contingent upon completing a final interview and post-training assessment.

All applications should be sent to reentry@peacecorpsconnects.org.

Contact Tracer Jobs with Public Health – Seattle & King County

National Peace Corps Association is recruiting a group of RPCV Contact Tracers to work with the King County Public Health Department as part of a contact tracing team. This inaugural group of contact tracers for the NPCA Emergency Response Network, will be the model for a nationwide initiative to place Returned Peace Corps Volunteers (RPCVs) with local public health organizations in response to COVID-19.  All applicants must be Washington State residents and pass a skills assessment and interview.

Upon successful completion of training and assessment, 10 RPCVs will be employed, through the National Peace Corps Association, in Contact Tracing positions for an initial period of 6 months. King County Contact Tracers conduct in-depth interviews with individuals who tested positive or been in contact with someone who has COVID-19. Contact Tracers notify contacts about their exposure status, communicate isolation and quarantine (I&Q) guidelines, and support people adhere to these guidelines by providing information and referrals to community resources.

Tasks

    • Call COVID-19 positive cases and conduct in-depth interviews, follow scripted language and use suggested prompts, enter responses into a case management database.
    • Call and text contacts (those identified as potentially exposed to Covid-19) using call scripts and suggested prompts; share information about exposure and guidelines for quarantine; facilitate linkages to testing and other community resources needed to support their quarantine.
    • Follow up on requests for support or additional information; ensure cases and contacts needs’ have been met or they have been referred on to appropriate agency.
    • Refer to Community Health Workers for additional support with enrolling in needed services
    • Facilitate access to interpretation services, as needed.
    • Conduct daily work using multiple data collection and communication platforms, such as REDCap, Mosio, Skype, Zoom and Office 365 products.
    • Document challenges and bring issues to supervisors and team leads; implement identified solutions.
    • Strictly adhere to rules regarding client confidentiality and handling of PHI (like notes taken, and other communication).
    • Participate actively in daily AM and PM staff phone calls.

EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS

Our ideal candidate will demonstrate the following (Minimum)

    • Must be a resident of Washington (WA).
    • Ability to establish rapport on the phone with diverse groups of people in a very brief amount of time.
    • Ability to work with communities of people with varied lived experiences in a non-judgmental manner.
    • Ability to improvise and encourage responsiveness when encountered with a person’s unwillingness to engage.
    • Carries out responsibilities reliably in a thorough, accurate, and timely manner.
    • Strong attention to detail.
    • Strong oral communication skills.
    • Highly proficient in navigating computers, communication software and data collection systems.
    • Ability to comprehend complex information and adapt to changing guidance.
    • Ability to probe, and improvise responses to feedback and questions, in a clear, professional, and compassionate manner.
    • Maintains confidentiality of protected health information at all times.
    • Fluency in English is required; bilingual Spanish-English language skills (and potentially other second languages) are preferred

Assessment

    • Employment will be contingent upon successful completion of a required training and passage of a graded post-training observation (trainees must demonstrate required skills to continue employment).
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